By Scaffold, in partnership with Francois Capmeil of Biotronic
The best AI patient management system for audiologists.
Live February to March 2027. Founding clinics test it first.
1/4An enquiry arrives after the clinic has closed.
Everything clinics have asked for over the past year, in the Fitting Wizard your team already knows. Agentic, connected to your tools, and with no server bill.
A year of requests, answered in one release
Clinics told us the same things again and again. Each one is now part of Fitting Wizard, with no add-ons to buy.
- 01
Online booking
Clients book into real availability from your website, day or night, using your appointment rules.
- 02
Recalls you can rely on
HSP renewals and annual reviews go out on time, and skip anyone who has been seen since.
- 03
Two-way texts
Clients confirm, move or cancel by replying. The diary updates itself.
- 04
Xero, MYOB and QuickBooks
Sales and invoices sync across. No more typing them in twice.
- 05
Paperless forms
Intake forms and signatures on a tablet or phone, filed straight to the client.
- 06
Work from anywhere
Any computer, any browser. Everyone can be in the diary at once and it updates instantly.
- 07
All your sites together
Several locations and HSP contracts in one place, instead of separate databases.
- 08
Reports that match
Run the same report twice and get the same answer. An owner dashboard by clinician and clinic.
- 09
A waitlist that fills gaps
When someone cancels, the slot is offered to the next client waiting.
- 10
No server bill
Software, hosting, backups, updates and support on one bill. No server and no remote desktop.
The server bill is gone
Fitting Wizard Cloud runs in your browser, so there is no server or remote desktop to rent.
Today
- Fitting Wizard licenceabout $30 a month
- Remote desktop server and hosting$200 to $400 a month
- Booking, texting and reminder add-onsextra
- Someone to look after the serverextra
Fitting Wizard Cloud
- Fitting Wizard, in your browserincluded
- Hosting in Australia, backups and updatesincluded
- Online booking, texts and recallsincluded
- Remote desktop servernot needed
Monday morning looks like Friday afternoon
Your front desk opens the same diary, in the same layout and colours, with the buttons where they have always been.
Stays the same
- The colour-coded diary, screens, menus and keyboard shortcuts
- Client files and the client IDs your team already uses
- HSP vouchers, renewals and claim preparation
- Letters, sales and invoices
- Francois, and the support you rely on
What's new
- Runs in a browser, in the clinic or at home
- Online booking, texts and recalls built in
- An AI assistant for enquiries and follow-up
- Accounting sync, paperless forms and e-signatures
- Hosted in Australia, with nothing to maintain
Agentic means it does the work, not just the talking
It works inside the same diary and rules as your staff, on your phone line, website, SMS, WhatsApp and Facebook. Your team sees everything in the morning.
- Answers after hours. Families often look for hearing help in the evening, once you have closed.
- Books, moves and confirms. Straight into the diary, with the right clinician and funding type.
- Fills cancelled slots. It offers the gap to clients on your waitlist.
- Chases recalls. Renewals and reviews are followed up until they are booked.
- 6:14 pmBooked a hearing test for a new HSP clientBooked
- 7:52 pmMoved K. Brown's fitting to Friday at her requestMoved
- 9:30 pmOffered a cancelled 2:00 pm slot to the waitlist. Taken.Filled
- 10:05 pmAsked about sudden hearing loss. Passed to your audiologist.For staff
- 11:43 pmBooked a hearing test for Graham W. with SarahBooked
Your team is in charge
Read any conversation and take it over with one click.
Everything is logged
What it saw, what it said and what it changed.
Every action can be undone
Reverse a booking or message, just like a staff edit.
No medical advice
Clinical questions go to your audiologist, every time.
The assistant is optional and switched on clinic by clinic.
Your phone and your ads, answered and booked
An AI receptionist picks up calls and enquiries around the clock and books them straight into your diary, without anyone at the clinic touching a button.
Answers the phone, 24/7
After hours, or during the day when your lines are busy. It books, reschedules, cancels and answers common questions.
Meta and Google Ads
Link your ads directly. Every enquiry they bring in is answered and booked into the diary.
WhatsApp Business
Clients message or voice call your clinic's WhatsApp number at any hour and get a booking.
Follow-up that keeps going
Leads who don't book are nurtured, and dormant clients are invited back.
Scaffold is an official Meta Business Solution Provider, which makes Fitting Wizard Cloud one of the few practice management systems linked directly to Meta.
It connects to everything you've been asking for
Fitting Wizard Cloud is open. Your accounts, your messages and your AI tools all work with the same diary and client files.
Accounts
- Xero
- MYOB
- QuickBooks
Messages and bookings
- Phone
- SMS
- WhatsApp Business
- Facebook Messenger
- Your website
- Google reviews
Marketing and referrals
- Meta Ads
- Google Ads
- GoHighLevel
- GP and ENT referral portal
AI assistants
- Claude
- ChatGPT
- Gemini
Use Claude, ChatGPT or Gemini with your clinic, without leaking client data.
MCP is the standard way AI assistants plug into software. Fitting Wizard Cloud has it built in, so your assistant can check the diary, find a client or draft a recall list when you ask.
- Connects in a few clicks, with nothing to install
- You choose what each assistant can see and do
- Every request is recorded in your activity log
- Client records stay in Fitting Wizard Cloud
Your clients' records stay in Australia
Hosted in Australia
Records, test results, letters and backups are kept in Australia.
A log you can read
Every look at a client file is recorded: who opened or changed what, and when.
Yours to take
Each clinic's data is kept separate, and you can export all of it at any time.
Moving over should be a non-event
We copy and check
We take a copy of your Fitting Wizard database and check every client, appointment and HSP record before anything changes.
You try it alongside
During testing your team works in the cloud, with Fitting Wizard still there as a fallback.
Switch on a weekend
Cutover happens on a weekend with our team on call. Monday opens as normal.
Running more than one Fitting Wizard database? We can bring them together, with any duplicate clients flagged for you to check.
“I built Fitting Wizard. I tested this myself against record locking, indexing and concurrent bookings, and it holds up. It's the first product of its kind I've been comfortable putting my name to.”
Staff always win
Any change your team makes takes priority over the assistant. It never overwrites a human decision.
Safe in an emergency
If a caller mentions pain, bleeding or an emergency, the assistant stops, points them to emergency services and flags a callback.
Approved by Meta
Scaffold is an official Meta Business Solution Provider, and every outbound message carries an opt-out.
Built by the people you already work with
Francois built Fitting Wizard and knows how your clinic uses it. He is part of Fitting Wizard Cloud, and his support carries straight across.
Scaffold builds the booking, messaging and AI plugins that Fitting Wizard clinics use today. In Fitting Wizard Cloud they are built in.
Save your clinic's place on the all-new Fitting Wizard Cloud
We are opening places for our first clinics now. Two minutes, and it tells us how your clinic runs today.
- Early access to test it before the public release
- A say in how it is built, with your requests first
- A discounted founding rate, and the first few months free
- Your data moved across for you, checked on a copy first
Rather talk it through? Book a direct call with the team, or call Francois on 02 9592 4603.
You're on the list.
We'll be in touch before the pilot opens to hear how your clinic runs today.
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Questions clinics ask
Will my staff need retraining?
No. The screens, menus, colours and shortcuts follow Fitting Wizard, and clinics that move across open in the classic layout by default. If your team can use Fitting Wizard today, they can use this on day one.
What will it cost?
One monthly bill per clinician that covers the software, hosting, backups, updates and support. Admin users are free. We're setting final prices with founding clinics first. For most clinics paying for licences, a server and hosting today, it will cost less.
Do we still need a server or remote desktop?
No. Fitting Wizard Cloud runs in a web browser, so there is no server to rent or look after and no remote desktop to log in to. Hosting is part of the one bill.
Can we use it with Claude, ChatGPT or Gemini?
Yes. It has MCP built in, the standard way AI assistants connect to software. You choose what each assistant can see and do, every request is logged, and client records stay in Fitting Wizard Cloud.
Where is our data kept?
In Australia. Each clinic's data is kept separate from every other clinic's, every view and change is recorded in a log you can read, and you can export everything at any time.
Can it answer our phone and our ads?
Yes. An AI receptionist can take calls 24/7 or only when your lines are busy, and can book, reschedule, cancel and answer common questions. Meta Ads, Google Ads and WhatsApp Business link directly, so enquiries are booked into your diary and followed up.
Do we have to use the AI assistant?
No. It is optional and switched on per clinic. When it is on, your team can read every conversation and take over at any point.
What happens to HSP work?
Vouchers, renewals and claim preparation are part of the core product, as they are in Fitting Wizard today.
Is Francois still involved?
Yes. Fitting Wizard Cloud is built by Scaffold in partnership with Francois Capmeil of Biotronic, and his support continues.
When can we start?
The live version is being built for February to March 2027, and founding clinics test it first. Join the waitlist and we'll be in touch to learn how your clinic works.